Question 1

How does PixellEnergy work across different charging networks?

Accepted Answer

PixellEnergy's Universal Charging Gateway connects to all major CPOs through OCPI and OCPP protocols. You use one app, one wallet, and can charge on any compatible network.

Question 2

What payment methods are supported?

Accepted Answer

We support UPI, debit/credit cards, net banking, PixellEnergy Balance, and FASTag. You can also set up auto-pay for seamless charging.

Question 3

How do I become a franchise partner?

Accepted Answer

Visit our Franchise page, fill out the inquiry form, and our team will assess your location within 72 hours. We handle everything from installation to ongoing support.

Question 4

What is the minimum investment for a franchise?

Accepted Answer

Our Standard Hub starts at ₹15 Lakhs. Premium and Mega hubs range from ₹35 Lakhs to ₹1.5 Crore depending on the setup.

Question 5

How do I report a faulty charger?

Accepted Answer

In the app, tap on the charger and select 'Report Issue.' Our team monitors 24/7 and dispatches maintenance within 4 hours for critical issues.

Question 6

Is the app available on iOS and Android?

Accepted Answer

Android is live on Google Play now. iOS is awaiting App Store approval and will be available soon. Visit pixellenergy.com/evchargingapp for QR codes and download links.

Question 7

What is VTV (Voluntary Travel Volunteer)?

Accepted Answer

VTV is our community-powered emergency network. If you're stranded with low battery, nearby volunteer members can assist you with portable charging or guide you to the nearest station.

Question 8

How is revenue shared in the franchise model?

Accepted Answer

Revenue sharing depends on your hub tier and agreement. Typically, franchise partners retain 70-85% of charging revenue after platform fees.

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