Effective Date: 25 July 2026 Last Updated: 28 August 2026
These Terms of Service ("Terms") are a legally binding agreement between you ("you", "your", "User") and PixellEnergy Solutions Private Limited (CIN: U35109KA2026PTC218136; GSTIN: 29AAQCP8682G1ZJ) ("PixellEnergy", "we", "us", "our"), a company incorporated under the Companies Act, 2013, with its registered office at Unicorn Club #113, 11th Cross, 19th Main, HSR Layout Sector 4, Bengaluru, Karnataka 560102, India.
These Terms govern your access to and use of our electric-vehicle ("EV") charging network, the PixellEnergy EV mobile application, the PixellEnergy Balance, the Pixell CMS, the Fleet Manager portal, our websites, and all related products, features, and services (collectively, the "Services").
By creating an account, verifying your phone number, or otherwise accessing or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Refund Policy, which are incorporated into these Terms by reference. If you do not agree, do not use the Services.
Nothing in these Terms limits or waives any right or remedy available to you as a consumer under the Consumer Protection Act, 2019 or any other applicable law that cannot be waived by agreement.
2.1 You must be at least 18 years of age and legally competent to enter into a binding contract under Indian law. The Services are intended for adults only; we do not knowingly permit accounts for minors.
2.2 If you register on behalf of a company, fleet operator, or other entity, you represent and warrant that you are authorised to bind that entity to these Terms, and "you" refers to both you and that entity.
2.3 You must provide accurate, current, and complete information at registration and keep it updated.
3.0 Guest mode — no account needed to browse. You can browse chargers on the map without an account. When you do, your map position is used only to answer that request and is not stored or linked to you. An account is required to start a Charging Session, make payments, use the PixellEnergy Balance, or use account features such as Safety & SOS, family sharing, and invoices. Guest use of the Services is still subject to these Terms.
3.1 Registration. Accounts are created and secured using your mobile phone number verified by a one-time password (OTP). You are responsible for maintaining access to, and the confidentiality of, your registered phone number and account credentials.
3.2 One account per person. You may hold only one individual account. Duplicate accounts for the same person may be merged or terminated. We may permit designated family or fleet members to be linked to an account as described in Section 8, where that feature is available.
3.3 Unauthorised use. Notify us immediately at security@pixellenergy.com if you suspect any unauthorised use of your account. We are not liable for losses arising from your failure to safeguard your credentials, save to the extent required by law.
3.4 Account actions. We may suspend, restrict, or terminate an account that violates these Terms, is involved in fraud or abuse, or where required to comply with law, subject to Section 18.
4.1.1 You may start a Charging Session through the PixellEnergy EV app using the methods we make available (for example, QR-code scan and, where and when offered, RFID tap or automatic number-plate recognition auto-start). Not all start methods are available at every Charger or in every release.
4.1.2 You are responsible for confirming that a Charger is compatible with your vehicle's connector type and power rating, and for correctly connecting and disconnecting your vehicle. PixellEnergy is not liable for damage caused by user error, incompatible equipment, or misuse of a Charger, except to the extent such liability cannot be excluded by law.
4.1.3 Only one active Charging Session is permitted per account at a time.
4.1.4 The applicable Tariff is displayed in the app before you start a Charging Session. By starting a session, you agree to the displayed Tariff for that session.
4.2.1 Charger availability, status, and location shown in the app are indicative and subject to real-time change. We do not guarantee uninterrupted availability; Chargers may be offline for maintenance, power outages, connectivity loss, or technical faults.
4.2.2 Where reservations are offered, a reserved slot not used within the stated grace period (typically 15 minutes) may be released automatically, and any applicable reservation fee (if disclosed at the time) may be retained.
4.3.1 When you charge on a Partner Network through our roaming gateway, the Partner Network's additional terms may apply, and roaming Tariffs may differ from PixellEnergy-owned Charger rates. The applicable roaming Tariff is displayed before you start the session.
5.1 Payment methods. Payments are processed through our integrated, PCI-DSS-compliant payment partners (for example, UPI, credit/debit cards, net banking, and the Balance). We do not store your full card details; card and UPI data are handled by the payment partner. Certain high-value transactions may require additional authentication (for example, biometric confirmation) as configured in the app.
5.2 Authorisation. You authorise us (and our payment partners) to charge your selected payment method for Charging Sessions, Balance top-ups, subscriptions (where offered), and other fees you incur.
5.3 Currency, charges & GST. All prices are in Indian Rupees (₹) and, for charging services, are shown inclusive of Goods and Services Tax (GST) at the applicable rate (currently 18%). The amount payable for a Charging Session may comprise energy charges and a service charge (the service charge being within any ceiling notified by the relevant State Government under the Ministry of Power's Guidelines for Installation and Operation of Electric Vehicle Charging Infrastructure, 2024), plus GST. EV charging is treated as a taxable supply of service (currently 18% GST), and not as an exempt sale of electricity; the rate applied is always the one in force at the time of your Charging Session, and this treatment may change if the tax authorities issue further clarification. For each paid session we issue a GST tax invoice in accordance with Rule 46 of the CGST Rules, 2017, itemising the taxable value and the tax component as CGST 9% + SGST 9% for intra-State supplies or IGST 18% for inter-State supplies, as applicable.
5.4 Fleet billing. Fleet and enterprise customers are billed under their separate written contract (for example, fortnightly or monthly invoicing with agreed credit terms).
5.5 Failed or disputed charges. Amounts for sessions that fail or are disputed are handled under Section 7 (Refunds, Cancellations & Disputes).
6.1 Closed-system instrument, outside the RBI PPI framework. The PixellEnergy Balance is a closed-system prepaid balance that may be used only to pay for PixellEnergy's own Services, and does not permit cash withdrawal. Because it is usable solely for goods and services supplied by PixellEnergy and allows no cash withdrawal, it is a closed system Prepaid Payment Instrument that is excluded from the Reserve Bank of India's Master Directions on Prepaid Payment Instruments (2021, as amended) and does not require RBI authorisation. It is not an open or semi-closed payment wallet, is not usable for third-party purchases, and is not transferable between accounts.
6.2 No cash withdrawal. The Balance cannot be withdrawn as cash and carries no interest.
6.3 Top-ups & auto-reload. You may add funds to the Balance using supported payment methods, and may optionally enable auto-reload, under which we are authorised to top up your Balance automatically via a standing payment mandate when your balance falls below a threshold you set. You may cancel auto-reload at any time in the app.
6.4 Refunds are credited to the Balance. Any refund, reversal, or correction we approve is credited to your PixellEnergy Balance and may be used for future PixellEnergy Services. Because the Balance is a closed-system instrument, refunds are not paid back to your card, bank account, or original payment method, and cannot be withdrawn as cash — the only exception is the return of an unused balance on account closure (Section 6.5). (Separately, a payment that fails at the payment gateway and is never received by us is reversed by your bank or payment provider to your original source — this is done by the payment system, not by PixellEnergy; see the Refund Policy.)
6.5 Balance on closure. If you close your account, your Balance is closed and we return any unused amount (excluding promotional credits, bonuses, and Pixell Points), net of any amounts you lawfully owe us, to the original payment source used to load your Balance or to an account you nominate, subject to verification. Closure returns are not automated — they are processed manually by our team on a case-by-case basis and may take additional time. See the Refund Policy.
7.1 Reviewed disputes, not instant credits. Requests for a refund, reversal, or billing correction are handled as a reviewed dispute case, not an automatic credit. We aim to acknowledge a dispute within 48 hours and to resolve it within the timelines set out in our Refund Policy.
7.2 Corroboration. Where possible, disputes are adjudicated against session and metering records (for example, charge-detail records). A proven failed charge is fully reversed; a proven overcharge is corrected by the difference.
7.3 Refunds to Balance. Approved refunds are credited to your Balance as described in Section 6.4, and are not paid to your card, bank account, or original payment method.
7.4 Escalation. If you are dissatisfied with the outcome of a dispute, you may escalate through our Grievance Redressal process (Section 19). Your statutory remedies before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, and (for personal-data matters) the Data Protection Board of India, remain fully available to you.
8.1 Where we make family or shared-account features available, an account holder (the "Owner") may link a limited number of adult members. All members must be 18 years of age or older.
8.2 When a linked member charges under a shared arrangement, the session may be paid from the Owner's Balance by attribution — no value is transferred into the member's Balance, preserving the closed-loop model. The Owner remains responsible for all amounts charged to the Owner's Balance by linked members, subject to any per-member limits set in the app.
8.3 The GST tax invoice for a session is issued to the member who consumed the charging service.
8.4 The Owner is responsible for managing member links and for ensuring each member is authorised and eligible.
9.1 You may earn Pixell Points on eligible Charging Sessions at the rate shown in the app.
9.2 Pixell Points have no cash value and cannot be exchanged for currency. Where redemption is offered, Points may be redeemed only for benefits within the PixellEnergy ecosystem (for example, credit to your closed-loop Balance), subject to the redemption terms shown at the time.
9.3 Unless stated otherwise, Points expire 12 months from the date they are earned, if unredeemed.
9.4 We may modify the rewards programme — including earning rates, redemption options, expiry, and partner offers — on 30 days' notice by in-app, email, or website notice, save where an immediate change is required to prevent abuse or to comply with law.
9.5 Abuse, gaming, or fraudulent accumulation of Points may result in forfeiture of Points and suspension of your account.
10.1 Where we offer a "Charge Now, Pay Later" or similar deferred-payment facility, the credit is provided by a licensed partner Non-Banking Financial Company (NBFC) or lender, not by PixellEnergy. Eligibility, credit limits, interest, fees, and repayment terms are set by that lender and governed by a separate loan agreement between you and the lender, which you must accept before using the facility. PixellEnergy acts only as a technology and payment-facilitation platform for that facility.
11.1 Franchise and fleet partnerships are governed by a separate written agreement between PixellEnergy and the partner. These Terms additionally apply to all partners' use of the app ecosystem, Pixell CMS, Fleet Manager, and network branding.
11.2 Revenue sharing, hardware procurement, maintenance obligations, uptime/SLA commitments, and settlement are defined in that separate agreement.
11.3 Partners must comply with all applicable regulations for EV charging infrastructure, including the Ministry of Power's Guidelines for Installation and Operation of Electric Vehicle Charging Infrastructure, 2024 (and any revision), applicable Central Electricity Regulatory Commission (CERC) and State Electricity Regulatory Commission norms, and any State-notified ceiling on service charges for public charging stations.
12.1 Prohibited conduct. You agree not to:
12.2 User Content. The Services may let you submit content such as station reviews, ratings, status reports, photos, and comments ("User Content"). You are solely responsible for your User Content and represent that it is accurate, lawful, not defamatory or infringing, and does not violate any third-party right. You must not post content that is unlawful, obscene, harassing, misleading, or that violates the rules published under the Information Technology Act, 2000 and the rules made thereunder.
12.3 Licence to us. You grant PixellEnergy a non-exclusive, royalty-free, worldwide licence to host, store, display, and use your User Content to operate and improve the Services. You retain ownership of your User Content.
12.4 Moderation, takedown & intermediary status. In respect of User Content, PixellEnergy acts as an intermediary and relies on the safe-harbour available under Section 79 of the Information Technology Act, 2000, subject to compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. We may, without obligation to monitor, remove or disable access to User Content that we reasonably believe is unlawful or violates these Terms, and we will act on valid complaints and lawful directions within the timelines in Section 19. Users may report objectionable content, and may block other users, through the in-app tools.
13.1 All Content, software, trademarks, logos (including the PixellEnergy name and logo), designs, and proprietary technology are owned by PixellEnergy Solutions Private Limited or its licensors and are protected by applicable law.
13.2 We grant you a limited, non-exclusive, non-transferable, revocable licence to use the app and Services for their intended purpose. You may not copy, modify, distribute, sell, sub-license, or create derivative works without our prior written consent.
14.1 The Services rely on and may link to third parties — including payment partners, Partner Networks, mapping and location providers, communication providers, and analytics processors. Your use of a third party's service may be subject to that third party's terms and privacy policy. We are not responsible for third-party services except as expressly stated or required by law.
15.1 We process your personal data in accordance with the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 (together, the "DPDP law"), and our Privacy Policy, which explains what we collect, why, the consent and legal basis we rely on, retention, your rights (including access, correction, erasure, nomination, and grievance redressal), and how to exercise them, including through a registered Consent Manager where applicable.
15.2 Personal data is stored primarily on infrastructure located in India. Any cross-border processing (for example, opt-in product analytics) is described in the Privacy Policy and, where required, is subject to your consent.
15.3 For data-protection queries, consent withdrawal, or to exercise your rights, contact our Data Protection Officer at dpo@pixellenergy.com (see Section 19).
16.1 "As is". Except as expressly stated and to the extent permitted by law, the Services are provided on an "as is" and "as available" basis without warranties of any kind, express or implied.
16.2 Charging risks. We are not liable for vehicle damage caused by power surges, incompatible connectors, or user error during charging, except to the extent such liability cannot be excluded under applicable law.
16.3 Liability cap. To the maximum extent permitted by law, our total aggregate liability for any claim arising out of or relating to a Charging Session shall not exceed the amount you paid for that specific Charging Session, and for any other claim shall not exceed the amounts you paid to us in the three (3) months preceding the event giving rise to the claim.
16.4 Excluded losses. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.
16.5 Consumer rights preserved. Nothing in this Section excludes or limits any liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act, 2019.
16.6 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, grid or power failures, telecommunications failures, epidemics, strikes, or government actions.
You agree to indemnify and hold harmless PixellEnergy, its officers, directors, employees, and affiliates from third-party claims, damages, losses, and reasonable expenses arising from your breach of these Terms, your misuse of the Services, or your infringement of any third-party right, except to the extent caused by our own negligence or breach.
18.1 By you. You may close your account at any time through the app settings or by contacting support.
18.2 By us. We may suspend or terminate your access for breach of these Terms, suspected fraud or abuse, or where required by law. Where practicable and not prohibited, we will give you notice and an opportunity to remedy.
18.3 Effect. On termination, outstanding payment obligations remain due, and your unused Balance will be refunded in accordance with Section 6 and the Refund Policy, net of amounts you lawfully owe.
18.4 Survival. Provisions that by their nature should survive termination — including Sections 13 (IP), 16 (Liability), 17 (Indemnification), 19 (Grievance), and 20 (Governing Law) — survive.
19.1 In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and the Rules made thereunder, and the DPDP law, we have appointed the following officers, each a resident of India:
Grievance Officer (consumer, platform & content complaints) Name: Rahul Email: grievance@pixellenergy.com Address: Unicorn Club #113, 11th Cross, 19th Main, HSR Layout Sector 4, Bengaluru, Karnataka 560102, India Phone: +91 90720 02055
Data Protection Officer / Data-Protection Contact (personal-data matters under the DPDP law) Name: Rahul Email: dpo@pixellenergy.com
19.2 We will acknowledge your complaint within 48 hours of receipt (and within 24 hours where the complaint concerns content or other matters governed by the Information Technology Rules, 2021), and will endeavour to resolve it within the timelines prescribed by applicable law — ordinarily within one (1) month under the Consumer Protection (E-Commerce) Rules, 2020, and within fifteen (15) days for grievances governed by the Information Technology Rules, 2021.
19.3 This grievance mechanism is in addition to, and does not limit, your right to approach the appropriate Consumer Disputes Redressal Commission or, for personal-data matters, the Data Protection Board of India.
20.1 Governing law. These Terms are governed by the laws of India.
20.2 Consumers. If you use the Services as a consumer, nothing in these Terms requires you to waive your statutory rights or to arbitrate. Consumer disputes are non-arbitrable under settled Indian law, and an arbitration clause cannot oust the jurisdiction of the consumer fora; you may pursue any remedy available to you under the Consumer Protection Act, 2019, including before the appropriate District, State, or National Consumer Disputes Redressal Commission. The consumer-forum and Data Protection Board routes described in Section 19 remain available to you and are not displaced by Section 20.3. Any reference of a consumer dispute to arbitration requires your free and express consent given at the time of the dispute.
20.3 Business, fleet, and franchise users. For disputes with business, fleet, or franchise users (i.e., users who are not consumers), any dispute arising out of or relating to these Terms shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator appointed by us, with the seat and venue of arbitration at Bengaluru, Karnataka, conducted in English.
20.4 Jurisdiction. Subject to Sections 20.2 and 20.3, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction, without prejudice to any mandatory jurisdiction available to a consumer under law.
21.1 We may modify these Terms from time to time. We will notify you of material changes via the app, email, or our website, and update the "Last Updated" date above. Changes take effect on the date stated in the notice. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms. If you do not agree to a change, you may stop using the Services and close your account.
22.1 Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions remain in full force.
22.2 Entire agreement. These Terms, together with the Privacy Policy and Refund Policy (and any product-specific or partner agreement), form the entire agreement between you and us regarding the Services and supersede prior understandings on the subject.
22.3 No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
22.4 Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or successor, including in connection with a merger, acquisition, or sale of assets, on notice to you.
22.5 Notices. We may give notices through the app, by email or SMS to your registered contact details, or by posting on our website.
22.6 Language. These Terms are provided in English, which is the governing language. Any translation is provided for convenience only; in case of conflict, the English version prevails.
22.7 Headings. Section headings are for convenience only and do not affect interpretation.
PixellEnergy Solutions Private Limited Legal Department Unicorn Club #113, 11th Cross, 19th Main, HSR Layout Sector 4 Bengaluru, Karnataka 560102, India Email: legal@pixellenergy.com Phone: +91 90720 02055
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